Shipping policy

Thank you for shopping with Projet Travaux Deco. This Shipping Policy explains our order processing time, estimated delivery times, shipping charges, delivery areas, tracking, and important shipping information for our products.

1. Countries We Ship To

We currently accept orders for delivery to addresses in the following markets when shipping is available at checkout:

France; Greece; Italy; Germany; Switzerland; Ireland; Netherlands; Poland; Austria; Portugal.

Shipping availability may vary by product, delivery address, product size, product weight, carrier restrictions, customs requirements, and local delivery limitations.

We do not ship to P.O. boxes, APO/FPO addresses, freight forwarders, hotels, temporary addresses, or incomplete addresses unless that delivery option is expressly available at checkout.

If your country, region, or address is not selectable at checkout, we do not currently offer delivery to that location for that order.

2. Order Cutoff Time and Processing Time

Our order cutoff time is 5:00 p.m. (CET).

Orders are generally processed within 1-3 business days after payment confirmation. Business days are Monday through Friday, excluding public holidays in France.

Orders placed after the cutoff time, on weekends, or on holidays begin processing on the next business day.

Processing time may be extended during peak seasons, payment review, address verification, inventory checks, carrier disruptions, customs documentation review, or circumstances outside our reasonable control.

3. Shipping Costs

We offer a flat shipping rate for orders under the following thresholds. Orders meeting the threshold qualify for free shipping.

Eurozone (EUR): Flat rate €25 for orders under €200. Free shipping on orders of €200 or more.
Switzerland (CHF): Flat rate CHF 24 for orders under CHF 190. Free shipping on orders of CHF 190 or more.
Poland (PLN): Flat rate PLN 108 for orders under PLN 860. Free shipping on orders of PLN 860 or more.

The applicable shipping fee will be displayed at checkout before payment. Shipping charges do not include taxes, duties, import VAT, customs clearance fees, or brokerage fees unless checkout expressly states that those charges are included.

4. Estimated Delivery Times

Estimated delivery time includes both order processing time and carrier transit time. Delivery estimates are not guaranteed delivery dates unless expressly stated in writing.

France standard parcel items: processing 1-3 business days; transit after shipment 3-5 business days; estimated total delivery time 4-8 business days.

EU markets standard parcel items: processing 1-3 business days; transit after shipment 5-8 business days; estimated total delivery time 6-11 business days.

Switzerland standard parcel items: processing 1-3 business days; transit after shipment 5-9 business days; estimated total delivery time 6-12 business days.

Delays may occur due to customs clearance, carrier delays, weather, strikes, holidays, remote delivery locations, incomplete addresses, payment verification, product size restrictions, or other events outside our reasonable control.

5. Tracking Information

When your order ships, we will send a shipping confirmation email with tracking information if available.

Tracking updates may take 24-72 hours to appear after the shipping label is created.

6. Taxes, Duties, Customs, and Import Fees

Before payment, checkout will display the product price, applicable discounts, shipping charges, taxes, duties, import charges, and the total amount payable where those charges are collected by us.

For international orders, customs duties, import VAT, brokerage fees, and other government-imposed charges may apply depending on the destination country and shipping method.

If checkout specifically states that duties and import taxes are included, those charges are collected at checkout for that order. If checkout does not state that duties and import taxes are included, the customer may be responsible for paying them directly to the carrier, customs authority, or local tax authority before or upon delivery.

We do not control customs clearance times or government-imposed charges. We cannot mark orders as gifts, undervalue shipments, or provide inaccurate customs documentation.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays, failed delivery, return-to-sender shipments, or additional fees caused by incorrect, incomplete, or outdated address information provided by the customer.

If an order is returned because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply where permitted by law.

8. Failed Delivery or Refused Delivery

If a package cannot be delivered because the recipient is unavailable, the address is incorrect, the delivery is refused, customs fees are unpaid, or the package is not collected, the shipment may be returned to us or treated according to the carrier's procedures.

In such cases, carrier return fees, storage fees, customs charges, or reshipping fees may be deducted from any refund where permitted by law.

9. Damaged, Missing, or Lost Shipments

Please inspect your order promptly upon delivery.

If your order arrives damaged, incomplete, or with missing parts, contact us as soon as possible at info@projettravauxdeco.com.

Please provide your order number, photos of the outer packaging, photos of the inner packaging, photos of the damaged item, and a description of the issue.

We recommend reporting visible shipping damage within 48 hours of delivery. This reporting period does not limit any mandatory legal rights you may have under applicable law, but timely reporting helps us resolve the issue more efficiently with the carrier.